Privacy Policy

Last Updated: November 2025 Pacific Crest Trading PTY LTD (ACN 676 589 343) ("Velox Trade", "we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us. This policy complies with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. 1. Information We Collect We collect several types of information to provide and improve our services. 1.1 Personal Information You Provide When you place an order, create an account, or contact us, you may provide: - Contact Information: Name, email address, phone number, billing address, shipping address - Payment Information: Credit/debit card details, billing information (processed securely by third-party payment processors; we do not store full card details) - Account Information: Username, password, order history, preferences - Communication Data: Messages, feedback, or inquiries you send to us 2. How We Use Your Information We use your personal information for: - Order Fulfillment: Processing and delivering your orders - Customer Service: Responding to inquiries and providing support - Account Management: Managing your account and preferences - Marketing: Sending promotional offers (with your consent) - Website Improvement: Analyzing usage to enhance user experience - Legal Compliance: Meeting legal obligations and protecting our rights 3. Legal Basis for Processing (GDPR) We process your data based on: - Contract Performance: To fulfill orders and provide services - Consent: For marketing communications and cookies - Legitimate Interests: For fraud prevention and business operations - Legal Obligations: To comply with applicable laws 4. How We Share Your Information We do not sell your personal information. We may share it with: - Service Providers: Shipping companies, payment processors, IT services - Legal Requirements: When required by law or to protect our rights - Business Transfers: In case of merger, acquisition, or asset sale 5. Cookies and Tracking Technologies We use cookies to: - Remember your preferences - Analyze website traffic - Improve user experience You can manage cookies through your browser settings. 6. Data Retention We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. 7. Your Rights Under GDPR You have the right to: - Access: Request a copy of your personal data - Rectify: Correct inaccurate or incomplete data - Erase: Request deletion of your data ("right to be forgotten") - Restrict Processing: Limit how we use your data - Data Portability: Receive your data in a structured format - Object: Object to processing based on legitimate interests - Withdraw Consent: Withdraw consent for marketing communications - Lodge a Complaint: File a complaint with a supervisory authority To exercise your rights, contact us at [email protected]. We will respond within 30 days. 8. Data Security We implement appropriate security measures to protect your data, including: - SSL encryption for data transmission - Secure servers and access controls - Regular security audits - Employee training on data protection 9. Contact Us Westliche - Email: [email protected] - Phone: +61 480854129 - Address: 8 Adelaide Street, BRISBANE CITY QLD 4000, Australia We are committed to protecting your privacy and ensuring your data is handled responsibly.