Shipping Policy

Last Updated: November 2025 Pacific Crest Trading PTY LTD is committed to delivering your furniture safely and efficiently across Australia and the Asia-Pacific region. This Shipping Policy outlines our shipping practices, delivery times, and related information. 1. Shipping Coverage We offer professional shipping services to: - All Australian states and territories - New Zealand - Selected Asia-Pacific countries (contact for quote) 2. Delivery Times Standard delivery times vary by destination: - Major Australian Cities: 5-10 business days - Regional Australia: 10-15 business days - Remote Areas: 15-20 business days - New Zealand: 10-15 business days - Other Asia-Pacific: 15-30 business days *Note: Delivery times are estimates and may vary based on customs clearance and local conditions.* 3. Shipping Costs Shipping costs are calculated based on: - Order volume and weight - Destination address - Delivery speed (standard or expedited) - Special handling requirements We provide detailed shipping quotes before order confirmation. All prices are quoted in EUR or USD. 4. Order Processing - Orders are typically processed within 3-5 business days - Custom orders may require 4-8 weeks for production before shipping - You will receive order confirmation via email - Tracking information will be provided once shipment is dispatched 5. Tracking Your Order All shipments include tracking: - Tracking number provided via email - Real-time tracking through our logistics partners - Delivery notifications and updates - Contact us for tracking assistance 6. Delivery Process Our professional delivery service includes: - White Glove Delivery: Furniture delivered to room of choice - Assembly Service: Professional assembly available (additional cost) - Packaging Removal: We remove all packaging materials - Inspection: Check items for damage before signing delivery receipt 7. Customs and Import Duties For international shipments: - Customers are responsible for customs duties and import taxes - Customs clearance may cause delivery delays - We provide all necessary documentation - Contact your local customs office for duty estimates 8. Damaged or Missing Items If items arrive damaged or are missing: - Inspect immediately upon delivery - Note any damage on delivery receipt - Contact us within 48 hours with photos - We will arrange replacement or repair at no cost 9. Failed Delivery Attempts If delivery cannot be completed: - Carrier will attempt re-delivery - Storage fees may apply after 3 failed attempts - Contact carrier to reschedule delivery - Additional delivery fees may apply 10. Expedited Shipping Expedited shipping is available for select items: - Contact us for availability and pricing - Faster production and delivery times - Additional fees apply - Subject to product availability 11. Contact Us For shipping inquiries: - Email: [email protected] - Phone: +61 480854129 - Address: 8 Adelaide Street, BRISBANE CITY QLD 4000, Australia We ensure your furniture arrives promptly and in perfect condition.